The "blame game" between vendors kills productivity. We stop it. We take ownership of the problem, regardless of whose fault it is. We manage the technical conversations with third parties, freeing you from the hassle of chasing support tickets.
Vendor Coordination
Act as the primary technical contact for ISPs and vendors, handling ticket escalations and tracking third-party performance against SLAs.
Learn MoreService Integration & Multi-Vendor Management
Unify operations across multiple providers by defining clear responsibilities (RACI) and shared processes for incidents and change management.
Learn MoreContract & Performance Reviews
Assess vendor performance and contracts periodically, providing data-driven recommendations for renewals, consolidations, or risk mitigation.
Learn More
Vendor Coordination
We chase them for you. When the internet is slow, we call the ISP. When the ERP errors out, we log the ticket with the software vendor. We speak their technical language and push them to resolve issues faster than you could alone.
- Acting as primary contact with ISPs, SaaS vendors and hardware providers.
- Ticket escalation and follow-up with third parties.
- Tracking third-party SLAs and performance.
- Managing RMA and warranty processes.
Service Integration & Multi-Vendor Management
We conduct the orchestra. In a multi-vendor environment, gaps exist. We use Service Integration and Management (SIAM) principles to close them. We ensure that the network provider talks to the cloud provider, unifying the output.
- RACI and responsibility modelling across providers.
- Common processes for incidents, changes and releases.
- Shared monitoring dashboards and status communication.
- Integrated reporting across multiple vendors/services.
Service Integration & Multi-Vendor Management
We conduct the orchestra. In a multi-vendor environment, gaps exist. We use Service Integration and Management (SIAM) principles to close them. We ensure that the network provider talks to the cloud provider, unifying the output.
- RACI and responsibility modelling across providers.
- Common processes for incidents, changes and releases.
- Shared monitoring dashboards and status communication.
- Integrated reporting across multiple vendors/services.
Contract & Performance Reviews
We keep them honest. We track vendor performance over time. Before you renew a contract, we provide a report card: did they meet their SLAs? Are they providing value? We arm you with the data needed to negotiate better deals.
- Periodic review of vendor performance vs SLAs.
- Recommendations for contract changes or vendor consolidation.
- Support with RFPs and renewal negotiations.
- Risk assessments for critical suppliers.
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