Go-live is just the beginning. We offer SLA-driven support to handle incidents and requests. Beyond fixing bugs, we proactively review performance and manage your roadmap, ensuring your platform evolves with new features and seasonal demands.
Application Support & Enhancements
Deliver reliable incident resolution and minor enhancements under strict SLAs, monitoring integrations to ensure business continuity is assured.
Learn MoreOptimisation & Roadmap
Continuously review system usage to identify pain points, planning feature improvements and training refreshers to maximize long-term adoption.
Learn MoreAudit, Compliance & Security
Conduct regular access reviews and compliance checks, maintaining audit trails and validating backups to ensure data protection and security.
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Application Support & Enhancements
We act as your safety net. When issues arise, our helpdesk responds fast. We handle everything from password resets to complex integration errors. We also manage minor change requests, keeping your system aligned with business needs.
- Incident and request handling under SLAs
- Minor changes: new fields, reports, workflows, promotions
- Integrations and interface monitoring
- Release, regression and change management
Optimisation & Roadmap
We drive continuous value. We don't let your system stagnate. We hold regular reviews to plan future phases. Whether preparing for Black Friday or rolling out new features, we ensure your technology keeps pace with your ambition.
- Regular review of CRM and POS usage and pain points
- Backlog and roadmap for feature improvements
- Adoption, training refreshers and staff onboarding packs
- Performance tuning for busy seasons and sales events
Optimisation & Roadmap
We drive continuous value. We don't let your system stagnate. We hold regular reviews to plan future phases. Whether preparing for Black Friday or rolling out new features, we ensure your technology keeps pace with your ambition.
- Regular review of CRM and POS usage and pain points
- Backlog and roadmap for feature improvements
- Adoption, training refreshers and staff onboarding packs
- Performance tuning for busy seasons and sales events
Audit, Compliance & Security
We enforce the rules. Security is an ongoing process. We perform periodic audits of user access and activity logs. We ensure that your POS remains PCI-compliant and your CRM data is secure, protecting you from internal and external risk.
- Role and access reviews in CRM and POS
- Activity logging and audit trails (who did what, when)
- Compliance checks for data protection and payment security
- Backup and recovery checks for CRM and POS data
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