Downtime waits for no one. We provide round-the-clock eyes on glass. Our team monitors server health, application performance, and critical services, utilizing automated thresholds and human expertise to ensure rapid incident response.
Infrastructure Monitoring
Track real-time health of servers, storage, and hypervisors, using threshold alerts to detect CPU, RAM, and disk issues before failure.
Learn MoreApplication & Service Monitoring
Validate user experience with synthetic transaction checks and APM tools, monitoring error rates and response times for business criticality.
Learn MoreAlerting, Triage & Escalation
Provide 24/7 first-line response, triaging alerts to filter false positives and escalating priority incidents to resolvers with strict SLAs.
Learn More
Infrastructure Monitoring
We watch the foundation. We monitor the heartbeat of your IT. From disk space on a server to the latency of a storage array, we track thousands of metrics in real-time. We predict capacity crunches before they cause system lockups.
- Real-time health checks for servers, VMs, storage and hypervisors.
- Threshold- and behaviour-based alerts (CPU, RAM, disk, latency).
- Availability checks for critical services (AD, DNS, DB, web).
- Capacity tracking and growth forecasting.
Application & Service Monitoring
We protect the user journey. It's not enough for the server to be "up"; the app must work. We use synthetic checks to simulate user logins and transactions, ensuring your critical business applications are performing as expected.
- Synthetic checks for websites, APIs and key user journeys.
- Application performance monitoring (APM) where required.
- End-to-end transaction monitoring for critical business apps.
- Error rate and response time dashboards.
Application & Service Monitoring
We protect the user journey. It's not enough for the server to be "up"; the app must work. We use synthetic checks to simulate user logins and transactions, ensuring your critical business applications are performing as expected.
- Synthetic checks for websites, APIs and key user journeys.
- Application performance monitoring (APM) where required.
- End-to-end transaction monitoring for critical business apps.
- Error rate and response time dashboards.
Alerting, Triage & Escalation
We manage the panic. When an alert fires at 3 AM, we are there. We perform the initial triage to confirm the issue. We then create tickets and route them to the correct engineering team, managing communication until resolution.
- 24/7 alert handling with first-line triage.
- Incident creation and assignment to the right resolver teams.
- Escalation for priority incidents (P1/P2) with defined SLAs.
- Communication updates during incidents (email/Teams/SMS).
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